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I’ve received a faulty/damaged item

Faulty/Damaged Item -

**1. Overview:
a. We apologize if you’ve received a faulty or damaged item from We are committed to resolving this issue promptly.
b. Follow the steps below to report and address the problem with your order.

**2. Inspect Your Package upon Delivery:
a. Upon receiving your order, carefully inspect the packaging for any signs of damage.
b. If the packaging is visibly damaged, note it on the delivery receipt before accepting the package, if possible.

**3. Document the Fault/Damage:
a. Take clear photos of the damaged packaging and the item itself.
b. These photos are crucial for assessing the damage and expediting the resolution process.

**4. Initiate the Report:
a. Log into your account using your username and password.
b. Navigate to your order history and locate the order containing the faulty/damaged item.

**5. Submit a Report:
a. Within the order details, find the option to submit a report for a faulty or damaged item.
b. Provide details about the issue and attach the photos you captured.

**6. Contact Customer Support:
a. If you encounter any issues with submitting a report online, contact our customer support at [insert contact email].
b. Our support team will guide you through the process and assist in resolving the issue.

**7. Review Fault/Damage Claim Process:
a. After submitting the report, review the instructions provided for the claim process.
b. This may include information on potential replacements, refunds, or further assessment.

**8. Assessment and Resolution:
a. Our team will assess the fault or damage report and determine the appropriate resolution.
b. This may involve issuing a replacement, providing a refund, or offering another suitable solution.

**9. Return Process (If Required):
a. If the faulty/damaged item needs to be returned, follow the return instructions provided by our team.
b. Any return shipping costs associated with faulty/damaged items will be addressed accordingly.

**10. Refund Process:
a. If applicable, refunds for faulty/damaged items will be processed according to our refund policy.
b. Refunds are typically issued to the original payment method.

**11. Contact Support (Optional):
a. If you have additional questions or concerns about a faulty or damaged item, contact our customer support for further assistance.
b. Our support team is dedicated to ensuring your satisfaction.

**12. Terms and Conditions:
a. Review the terms and conditions related to faulty or damaged items on
b. Understand the policies governing fault/damage claims, assessments, and resolutions.

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