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Welcome to Onecartplace.com. Our Return and Exchange Policy outlines the guidelines and procedures for returning or exchanging products purchased through our platform. By making a purchase on Onecartplace.com, you agree to comply with this policy.
a. To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within [insert number] days of purchase.
b. Certain products, such as personalized or digital items, may not be eligible for return or exchange. Check the product description for specific details.
a. To initiate a return or exchange, contact our customer support at [insert contact email] within the specified timeframe.
b. Provide your order number, details about the item you wish to return or exchange, and the reason for the return.
a. Buyers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping method to ensure the safe return of the item.
a. Refunds will be issued to the original payment method upon receipt and inspection of the returned item.
b. Original shipping costs are non-refundable.
a. If you wish to exchange an item, please specify the desired replacement item.
b. Exchanges are subject to product availability.
a. If you receive a damaged or defective item, contact us immediately with photos of the product and packaging.
b. We will work to resolve the issue by offering a replacement or refund.
Orders may be canceled within 12 hours of purchase. After this timeframe, the order is considered final.
We reserve the right to update or modify this Return and Exchange Policy. Any changes will be effective immediately upon posting on the website.
If you have questions or concerns about our Return and Exchange Policy, please contact us at contact@onecartplace.com
By making a purchase on Onecartplace.com, you acknowledge and agree to adhere to this Return and Exchange Policy.
[Onecartplace]
[contact@onecartplace.com]